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Crash Logs

Your iPad and iPhone will occasionally crash.  We hope to minimize that.  If that happens with Top Coach, here are the ways to send details to the developers so they can fix it for you.

The information listed below comes from Apple Support.  For the full page, see https://developer.apple.com/library/ios/qa/qa1747/_index.html

Manually Getting Crash Logs

After plugging in the device, and syncing with iTunes, crash logs can be found in the following locations, depending on the platform:

Table 1  Crash log locations.

Operating System

Location

Mac OS X:

~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>

Windows XP

C:\Documents and Settings\<USERNAME>\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>

Windows Vista or 7

C:\Users\<USERNAME>\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>

<USERNAME> is the user's login name for the computer. <DEVICE_NAME> is the name of the iOS device, for example, "John's iPhone".

Enabling App Store Diagnostic Reporting

If an app is deployed in the App Store, then [the developers] will be able to see crash logs for it in iTunes Connect. But only if the effected customers have opted into sending diagnostic and usage information to Apple.

If someone is reporting a crash, and you do not see a corresponding report in iTunes Connect, you may want to direct them to the following knowledge base articles for Mac or for Windows so they can opt-in to sending you crash reports.

Anyone who has opted-out of App Store diagnostic reporting can still obtain crash logs, as described in the section of Getting Crash Logs Without Xcode, and send them manually.

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